Data Insight User Guides
Enterprise Support, Maintenance & Training Services
Enterprise Data Insight provides professional support services for Dynamic Data Replicator (DDR), including operational assistance, technical troubleshooting, export and import issue resolution, planning sessions, software improvements, patch delivery, and product maintenance support.
Our support organisation works closely with customers to ensure DDR environments remain operational, stable, controlled, and aligned with customer business and SAP technical requirements.
DDR Support Services
You may contact Enterprise Data Insight via phone, email, or the Enterprise Support Portal regarding any support-related issue associated with DDR procedures, exports, imports, refresh execution, replication processing, runtime behaviour, or software operation.
Enterprise Data Insight provides operational and technical support for DDR customers across implementation, day-to-day operations, troubleshooting, maintenance activities, and enhancement requests.
Resolution timelines may vary depending on the nature of the issue. In some situations, code improvements, optimisation activities, testing, customer approval, or product patches may be required to fully resolve a specific export, import, or runtime issue.
Enterprise Data Insight will react within 24 hours after the original contact if our offices are closed or staff members are unavailable to personally address the support request.
Support Scope & Service Reference
DDR support is provided in line with the customer’s active maintenance agreement and the Enterprise Data Insight support terms published on the customer support portal. The support portal should be used as the reference point for current support process, service expectations, customer responsibilities, and maintenance coverage.
The support service is designed to assist customers with DDR software operation, technical investigation, troubleshooting guidance, and product-related issues. The service response confirms that Enterprise Data Insight will acknowledge and begin reviewing the support request. Final resolution may depend on issue complexity, SAP system availability, access provision, customer-side approvals, testing cycles, and whether a code improvement or patch is required.
Support response and issue resolution are handled in accordance with the active maintenance agreement and the support information available at edatainsight.support. Some issues may require further technical analysis, customer validation, system access, transport import, or controlled change approval before they can be fully resolved.
How to Contact Enterprise Data Insight
Email Support
Support@edatainsight.com
Support Portal
edatainsight.support
Global Support
UK Support Operations
USA Support Operations
UK Support
Enterprise Data Insight provides UK-based support coordination and customer engagement for DDR customers requiring operational, technical, and planning assistance.
USA Support
Enterprise Data Insight also supports customers through USA operations, enabling global customer assistance and improved support coverage.
Software Updates, Repairs & Improvements
All customers with active DDR maintenance agreements receive software updates, repairs, code improvements, and approved product fixes as part of the maintenance contract.
Customers retain full control over whether and when software updates are implemented within their SAP environments.
Enterprise Data Insight may recommend improvements or patches to resolve operational issues, improve performance, enhance stability, or support new DDR functionality.
| Service Area | Description |
|---|---|
| Software Fixes | Product fixes and code corrections for identified DDR operational issues. |
| Code Improvements | Performance optimisation, runtime improvements, memory handling enhancements, and process stabilisation. |
| Patch Delivery | Approved DDR patches and product updates delivered under the maintenance agreement. |
| Planning Sessions | Customers may request planning sessions to discuss upgrade activities and environmental impact analysis. |
| Operational Assistance | Guidance on export procedures, import execution, shell builds, refresh processing, and DDR runtime management. |
Project & Technical Consultation
Customers and project teams may engage with Enterprise Data Insight to discuss the possible use of DDR functionality for specific business or technical requirements.
This includes evaluating whether the DDR approach can be used to address current operational challenges, performance bottlenecks, refresh strategies, shell build requirements, data recovery needs, or selective replication scenarios.
Where required, planning sessions may be arranged in advance to ensure Enterprise Data Insight and the customer project team are properly aligned regarding objectives, technical requirements, operational considerations, and implementation strategy.
DDR Training Courses
Enterprise Data Insight recommends formal DDR training for administrators, technical teams, project managers, and operational support teams responsible for DDR execution and SAP refresh management.
Training courses can be delivered either:
- At the Enterprise Data Insight training centre
- On customer premises
- Directly within the customer SAP environment
- As guided operational workshops
Training Areas May Include:
- DDR Connection Configuration
- Template Creation & Management
- Shell Build Operations
- Selective Data Refresh
- Object Refresh & System Refresh
- Simulation & Runtime Analysis
- Run Parameters & Performance Optimisation
- Error Logs & Troubleshooting
- Backup Recovery & Import File Processing
- Monitoring & Operational Governance